This whitepaper explores the emerging mandate for operations leaders to orchestrate meaningful, bottom-up transformation by aligning modern systems, harnessing operational data, and cultivating agile, empowered teams. It examines how back-office operations can evolve beyond their conventional roles to become strategic enablers of resilience, adaptability, and sustainable value creation,[...]
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Outcome-based contracts (OBCs) are emerging as a strategic alternative, linking commercial success to the achievement of clearly defined results. This whitepaper explores how legal and operational design can enable contracts that de-risk transformation by aligning service provider accountability with business objectives. It provides a robust framework for designing[...]
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